Partial degradation of smart walls, timeline activity, journey, and PTZ controls

Resolved·Degraded performance

We identified an issue in communications between Video Management Systems appliances and our cloud backend, and have rolled out a fix.

Tue, Aug 4, 2026, 11:40 AM

(2 months ago)

Affected components

Aug 4, 2026, 10:30 AM

11:40 AM

Live View

Personal Walls

Kiosks

Analytics Dashboard

Updates

Resolved

We identified an issue in communications between Video Management Systems appliances and our cloud backend, and have rolled out a fix.

Tue, Aug 4, 2026, 11:40 AM

Identified

We have identified the issue and are actively working on fixing it.

Tue, Aug 4, 2026, 11:10 AM(30 minutes earlier)

Investigating

Some of our devices have reported issues with communicating with our cloud backend. We are investigating the impact and blast radius.

Tue, Aug 4, 2026, 10:30 AM(40 minutes earlier)